Moonlight Mountain Recovery (“our, “we” or “us) is determined to protect your privacy. Moonlight Mountain Recovery is committed to maintaining privacy with you as you seek lasting freedom from chemical dependencies and mental illness.

This privacy policy outlines the treatment of information collected by the Moonlight Mountain Recovery. Our priority is protecting your private information.

By using Moonlight Mountain Recovery, you consent to the data practices reviewed in this statement.

We collect information that identifies an individual, such as the individual’s name, gender, date of birth, email address and telephone number. We may also collect billing and credit card/debit information. This information is used to complete the purchase transaction. Moonlight Mountain Recovery may also collect demographic information in its surveys, such as your age, gender, household income, race, religion and sexual health information.

We collect three types of information (personal contact information, anonymous information, and business/practice information) and we may use these sources of information to create a third type of information, aggregate information.

Personal information may include, but is not limited to the following:

• Full Name or Alias
• Email
• Company Name
• Company Address
• Phone Number
• Billing Information

Personal information – We collect information that identifies an individual, such as the individual’s name, gender, date of birth, email address and telephone number. We may also collect billing and credit card/debit information. This information is used to complete the purchase transaction. Moonlight Mountain Recovery may also collect demographic information in its surveys, such as your age, gender, household income, race, religion and sexual health information.

Anonymous information – Information that does not directly or indirectly identify an individual. This includes automatically collected information about your computer hardware and software. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Moonlight Mountain Recovery website.

Aggregate information – Information about groups or categories of visitors, which cannot be used to identify an individual, such as several hits per page and traffic sources.

You have rights with respect to the information that we collect. At any time, you may contact us to request to inspect, copy, change or remove your protected health information. Our contact information is listed below.

We are required by law to maintain the privacy of your protected health information.

Moonlight Mountain Recovery does not knowingly collect personally identifiable information from children under the age of thirteen. Children under 13 are not allowed on the website, even with parental permission.

Information is gathered through forms filled out when you apply to Moonlight Mountain Recovery, respond to a questionnaire, respond to surveys, make a payment or when you complete any other form.

Moonlight Mountain Recovery does not use cookies.

Moonlight Mountain Recovery may collect aggregate information for internal and marketing use only; we do not sell or rent your personal information to any individual, organization, company, government entity, or the public.

Moonlight Mountain Recovery may use the information you provide when conducting a transaction to complete that transaction only. We do not share this information with outside parties.

We may use email addresses to:

• Provide you with products and services you request
• Present you with product and service offers
• Share new educational material
• Give you updates on the movement
• Gather input from you in order to optimize features and services (this is accomplished through surveys sent via email)

We may also contact you via surveys to conduct research about your opinion of current services or to inform you of potential new services that may be offered.

Moonlight Mountain Recovery does not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Moonlight Mountain Recovery does not sell, rent or lease its customer lists to third parties.

Moonlight Mountain Recovery will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Moonlight Mountain Recovery or the site; (b) protect and defend the rights or property of Moonlight Mountain Recovery; and, (c) act under exigent circumstances to protect the personal safety of users of Moonlight Mountain Recovery, or the public.

In short, Moonlight Mountain Recovery reserves the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Moonlight Mountain Recovery, its users and the public.

As part of our company mission, at our discretion, we may include third party links on our website. These third-party sites have separate and independent privacy policies. Moonlight Mountain Recovery encourages you to review the privacy statements of websites you choose to link to from MoonlightmountainRecovery.com so that you can understand how those websites collect, use and share your information.

Moonlight Mountain Recovery is not responsible for the privacy statements or other content on websites outside of the Moonlight Mountain Recovery website. Nor are we liable for the activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Securing the information that you share with us online is a top priority. In order to prevent unauthorized access to your information, we have implemented electronic, administrative, and physical security measures. Please be aware that, despite our best efforts, no security measures are impenetrable.

We do not use vulnerability scanning and/or scanning to PCI (Payment Card Industry) standards as we do not process financial transactions on this site.

We use regular Malware Scanning.

You may use Moonlight Mountain Recovery to create, upload, publish, transmit, stream, display, or share data, metrics, or other information in Moonlight Mountain Recovery. Some of this Data may be stored and accessed by our servers. Our servers agree with our privacy policy terms as well as HIPAA compliance.

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

Moonlight Mountain Recovery is committed to the protection of children on the Internet. As such, it has integrated COPPA compliance features into its Moonlight Mountain Recovery products to protect the private information of children under the age of 13 years old. We do not specifically market to children under 13 nor do we allow children under age 13 on the website. During the process of creating an account, a user is required to provide their age. If the child is determined to be under 13 years of age, Moonlight Mountain Recovery will not allow them to sign-up or collect or store any personally identifiable data.

To ensure the highest level of compliance Moonlight Mountain Recovery has consulted with legal experts to determine what features and functions were legally appropriate for adolescents (13 and over in the teen platform) and adults. To the best of our knowledge, Moonlight Mountain Recovery conforms to the regulations outlined in COPPA.

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

• Users can visit our site anonymously
• Our final privacy policy will be linked to on our home page.
• Our Privacy Policy link includes the word ‘Privacy,’ and can be easily be found on the page specified above.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. Per this act, know that we collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service
• Continue to send emails to our Moonlight Mountain Recovery users after the original signup has occurred

To be in accordance with CANSPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses
• Identify any message that is advertising another feature or service in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

OPT-OUT & UNSUBSCRIBE

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Moonlight Mountain Recovery by clicking “unsubscribe” in the footers of emails that we send out.

CHANGES TO THIS POLICY

Moonlight Mountain Recovery reserves the right to occasionally – and at any time – update this Statement of Privacy to reflect company and customer feedback. Privacy policy changes may be due to new technologies, industry practices, regulatory requirements or for other purposes. Moonlight Mountain Recovery encourages you to periodically review this Statement to be informed of how Moonlight Mountain Recovery is protecting your information. Consent will be obtained when required by applicable law.

We may use third party companies or services/individuals who perform services for Moonlight Mountain Recovery to assist our operation. These third parties may have access to your Personal Information and client information but are only allowed to perform certain tasks on Moonlight Mountain Recovery’s behalf and cannot disclose information for any other purpose.

CONTACTING US / COMMENTS AND QUESTIONS

Moonlight Mountain Recovery welcomes your questions or comments regarding this Privacy Policy. If you believe that Moonlight Mountain Recovery has not adhered to this policy – or if you have any questions or concerns regarding this policy, please write to [email protected].

Or you can send us a letter at:

Moonlight Mountain Recovery

5230 W Moonlight Mine Rd

Pocatello, ID 83201

15. DISCLAIMER:   Individual results from our treatment methods may vary. Types and causes of addictions, as well as individual circumstances, vary greatly from person to person. This means results will also vary from person to person. No individual result should be seen as typical.

 

The following information pertains to your Personal Health Information (PHI).

 

Moonlight Mountain Recovery collects and uses PHI in the following ways:
For treatment – PHI is collected, stored and shared among staff to develop an individual treatment plan,
facilitate treatment, and to identify services to support your recovery.
For billing – PHI is shared with insurance and other 3rd parties in order to collect payment for services.
Billing may include a 3rd-party billing agency.

For operations – This includes reviews of program effectiveness, staff supervision, and training,
development of new or improved services and the general running of the business. We may contact you
to request feedback on services. Moonlight Mountain Recovery does not sell or otherwise use client
information for general marketing.

For oversight – County, State, Federal and other licensing and accreditation entities may review records
as a part of their oversight activities.

In case of emergency – If your health or safety is at risk staff may disclose information about you to keep
you safe and support appropriate treatment including, but not limited to, emergency medical care. This
may also include contacting your medical care provider in the event of a medication error, or if there is
suspicion of a significant medical condition.

As required by law – Laws require the sharing of information in some circumstances, including when
there is a credible threat of suicide or homicide, a report of child or elder abuse, in the event of a serious
disease, and with a legal order.

To facilitate communication – As a client in a residential treatment program we may take messages for
you, bring you the phone etc.

In the event of a dispute or any allegation by yourself or your representative – This may include civil
suites, allegations about staff conduct etc. where Moonlight Mountain Recovery feels it needs to
respond and doing so would require acknowledging your status as a current or former client and may
involve details of your treatment. In these cases the need for disclosure would be initiated by you or
your representative.

In the event of an alleged serious crime or other significant event – This may include details including
video where a significant event or crime is alleged and your information can’t be excluded for some
reason.

At your request – we will share your information with designated persons including lawyers, parole or
probation officers, family, doctors and other service providers.
Procedures are in place to prevent the sharing or access of your information if it is not necessary.
Moonlight Mountain Recovery has no control over your information once it is disclosed to others.
You may request to review your PHI and if you believe the information is incorrect you may request a
correction to be made.

Moonlight Mountain Recovery is happy to communicate with you. Most forms of communication are not
secure and carry some risk of disclosure of your information. If you opt to communicate with us via a
specific means (such as email or text) you assume responsibility for the potential disclosure of your
information when we respond via the same means.
Significant efforts are made to ensure your PHI is kept secure. In the event we believe your information
was improperly acquired (such as a break-in) Moonlight Mountain Recovery will attempt to notify you of
the event.